Springworks : work from home | Customer Support Intern

About US

At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.

  • Role: Customer Support Intern
  • Location: Remote
  • Work Exp.: 0-1 Years
  • Job Type: Full Time
  • Salary: INR 21-21 K

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  • Handling customer queries and resolving issues related to products of Springworks.
  • Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
  • Understanding products and services in detail to provide accurate information to customers.
  • Problem-solving skills to effectively address and resolve customer issues.
  • Exceptional communication skills to interact professionally with customers and team members.
  • Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
  • Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.

Your work plan for first few weeks-

1st & 2nd week-

  • Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
  • Training on our products in detail and handling 10 insufficiency tickets per day.

3rd & 4th week-

  • Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
  • Getting to know the support function and the work, closing 50 tickets per day.

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5th week-

  • Handling insufficiency emails independently and clearing the emails from Team’s list.

As a part of the interview process, you need to complete a small task. Details below:

  • You need to complete a small assessment (Assessment Link). Based on your test scores we shall schedule the further interview rounds.


  • High Agency: Ability to take initiative, make decisions, and proactively address challenges.
  • Strong verbal and written communication skills.
  • Ability to handle customer enquiries with empathy and professionalism.
  • Detail-oriented with excellent problem-solving abilities.
  • Proficient in using Microsoft Office Suite and comfortable with various software applications.
  • Enthusiastic team player with a willingness to learn and adapt.
  • Currently pursuing or recently completed a degree.

Please Note:

  • This is a full time internship opportunity and you should be available for a minimum duration of 9 months.
  • This role requires you to work in night shift (10pm – 7am), applicants comfortable with doing a night shift can apply.

About Company / Benefits

  • Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
  • Learning & development budget ( Up to Rs. 21,000/-).
  • Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
  • Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.

For Apply Springworkd CS Intern Apply Below Link

Springworks Hiring:Customer Support Intern

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