About US
At Springworks, we’re on a mission to revolutionize the world of People Operations. With our innovative tools and products, we’ve already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
- Role: Customer Support Intern
- Location: Remote
- Work Exp.: 0-1 Years
- Job Type: Full Time
- Salary: INR 21-21 K
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Responsibilities:
- Handling customer queries and resolving issues related to products of Springworks.
- Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
- Understanding products and services in detail to provide accurate information to customers.
- Problem-solving skills to effectively address and resolve customer issues.
- Exceptional communication skills to interact professionally with customers and team members.
- Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
- Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Your work plan for first few weeks-
1st & 2nd week-
- Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
- Training on our products in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
- Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
- Getting to know the support function and the work, closing 50 tickets per day.
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5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
As a part of the interview process, you need to complete a small task. Details below:
- You need to complete a small assessment (Assessment Link). Based on your test scores we shall schedule the further interview rounds.
Requirements
- High Agency: Ability to take initiative, make decisions, and proactively address challenges.
- Strong verbal and written communication skills.
- Ability to handle customer enquiries with empathy and professionalism.
- Detail-oriented with excellent problem-solving abilities.
- Proficient in using Microsoft Office Suite and comfortable with various software applications.
- Enthusiastic team player with a willingness to learn and adapt.
- Currently pursuing or recently completed a degree.
Please Note:
- This is a full time internship opportunity and you should be available for a minimum duration of 9 months.
- This role requires you to work in night shift (10pm – 7am), applicants comfortable with doing a night shift can apply.
About Company / Benefits
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
- Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.